Hospice Software: What Care Roster and Volunteer Ledger Cover (and What They Don’t)
“Hospice software” usually points at one of two very different things: the EMR that documents patient care, or the software that runs the operational side of the agency around it — contacts, on-call coverage, volunteer programs, and the reporting all of that produces. Care Roster and Volunteer Ledger are HospiceApps’ answer to the second kind: purpose-built, PHI-free tools that sit beside your EMR, never inside it.
What is hospice software?
Clinical documentation belongs in a care agency’s EMR, governed by HIPAA and a BAA. But a lot of running an agency never touches a patient chart — contact directories, vendor numbers, on-call coverage, emergency sheets, recognition reports, and day-to-day coordination. That work usually ends up scattered across spreadsheets, inboxes, binders, and personal phones. When people search for “hospice software,” they’re often really looking for something to cover that operational layer — not another place to chart patient care. HospiceApps builds focused software for exactly that layer: Care Roster and Volunteer Ledger.
Hospice software vs. your EMR: where each one fits
Neither Care Roster nor Volunteer Ledger replaces an EMR, and neither is meant to. Clinical documentation — patient visits, medications, care plans — stays in your EMR, governed by HIPAA and your BAA. HospiceApps builds the operational work the EMR was never designed to handle: contact directories, on-call coverage, emergency access, volunteer programs, and the reports that come out of them.
CareRoster: the contacts-and-on-call layer
A shared contact and on-call hub for care teams. Care Roster keeps vendors, physicians, facilities, internal staff, key numbers, after-hours contacts, and on-call coverage in one shared, searchable place — so the right number is never a scavenger hunt at 2 a.m.
- Shared directory for people, organizations, and key numbers
- On-call rotations and “who’s covering right now”
- Emergency screen with step-by-step call flows
- Quick-access numbers, favorites, and printable reports
- Microsoft 365 sync and viewer / editor / admin roles
VolunteerLedger: the volunteer-hours-and-reporting layer
Volunteer records, hours, milestones, and reports — without spreadsheet chaos. Volunteer Ledger tracks volunteers, hours, mileage, service areas, and recognition milestones, and produces the rosters and reports leadership and grant applications keep asking for.
- Volunteer profiles and configurable service areas
- Hour and mileage tracking with a full audit trail
- Years-of-service milestones and recognition
- Reports, CSV exports, and scheduled delivery
- Optional volunteer self-login for logging their own hours
Common questions about hospice software
What is hospice care software?
Hospice care software covers two different jobs. Clinical hospice care software — the EMR — documents patient visits, medications, and care plans under HIPAA. Operational hospice software, which is what Care Roster and Volunteer Ledger provide, handles the work around that patient chart: contact directories, on-call coverage, volunteer programs, and the reporting agencies need for leadership and grants. Both are real categories of hospice care software — check which job you’re trying to solve before picking a tool.
What software do hospice agencies use for the operational side of the business?
Most hospice agencies patch this together from spreadsheets, binders, and personal phones — shared contact lists, on-call schedules, volunteer hour logs. HospiceApps builds dedicated software for agencies who want that off spreadsheets: Care Roster for contacts and on-call, Volunteer Ledger for volunteer hours and reporting. Neither touches patient data, so neither needs a BAA.
Is hospice software the same thing as an EMR?
No. An EMR is built for clinical documentation and is governed by HIPAA and a Business Associate Agreement. Care Roster and Volunteer Ledger are companions to the EMR, not replacements for it — they cover the operational work that happens outside the patient chart and are designed to sit beside whatever EMR an agency already uses.
Which HospiceApps product should my agency start with?
Start with whichever job is causing the most pain today. If it’s contacts, vendor numbers, or on-call coverage, start with Care Roster. If it’s volunteer hours, mileage, or the reports leadership and grant applications keep asking for, start with Volunteer Ledger. Both are separate products with their own free 45-day trial, so agencies can also run both from day one.
Explore every HospiceApps landing page
Care Roster and Volunteer Ledger each publish focused pages for specific workflows and agency types. Here are the ones agencies use most.
Hospice Contact Directory Software
Every vendor, pharmacy, physician, and facility your team calls, in one searchable place. No PHI, free 45-day trial.
Visit page → On-callHospice On-Call Directory
See who’s on call right now and reach them in seconds — live coverage and next-handoff.
Visit page → After-hoursAfter-Hours Contacts for Hospice Teams
Every contact reachable nights and weekends — on-call, pharmacy, answering service — on one sheet.
Visit page → Emergency prepHospice Emergency Preparedness Contacts
Keep emergency-preparedness communication-plan contacts and your on-call roster current and survey-ready.
Visit page → MigrationReplace Your Shared Contact Spreadsheet
Import your team’s shared contact spreadsheet and get search, on-call, and always-current numbers.
Visit page → VendorsHospice Vendor & Partner Directory
DME, pharmacy, funeral homes, labs, interpreters — every hospice vendor and partner in one verified directory.
Visit page →Hospice Volunteer Tracking Software
Turn volunteer hours into survey-ready cost-savings documentation and reports. No patient data.
Visit page → Palliative carePalliative Care Volunteer Tracking
Clean, repeatable reports for hospice and palliative volunteer hours — service areas, cost savings, recognition.
Visit page → CoordinatorsVolunteer Coordinator Software
Enter time sheets in minutes, keep your roster on one screen, get ready-made reports.
Visit page → GrantsVolunteer Hours for Grants
Pull the volunteer numbers a grant needs — total hours, hours by program, estimated in-kind value.
Visit page → MigrationReplace Your Volunteer Spreadsheet
Move volunteer hours off Excel or Sheets without losing a row — one live source of truth.
Visit page → ComplianceHospice Volunteer Compliance Guide
A plain-language guide to hospice volunteer compliance: training, cost savings, background checks, TB, and more.
Visit page →